Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order
• Payment Information: Credit card details and billing information (processed securely by our payment providers)
• Communication Data: Information you provide when contacting our customer support team
• Account Information: Username, password, and order history if you create an account

2. Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device to improve your experience

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional emails and newsletters (with your consent)
• Improve our website and product offerings
• Detect and prevent fraud
• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Service Providers: Third parties who help us operate our business, such as payment processors, shipping carriers, and email service providers
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings, but disabling them may affect website functionality.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Our security measures include:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at hello@pharx.de.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and legal compliance purposes.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last updated" date. We encourage you to review this policy periodically.